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8am-4pm EST Friday

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Troubleshooting

  • Methods of Contacting SalesPad Support

    Overview SalesPad's support website features a Helpcenter with a vast library of support articles and videos. Search our existing documentation first if you are experiencing a problem with one of Sale...

  • SQL Error in a Table Beginning with spx

    When an error message refers to a truncation problem with data in a table whose name begins with spx, such as spxSalesLineItem, there is a problem with the length of the user-defined fields. All user-...

  • Upgrading Microsoft Dynamics GP with SalesPad

    It's very important to know your SalesPad product versions when thinking about a Microsoft Dynamics GP upgrade. SalesPad products have specific versions that are compatible with each version of GP. If...

  • Upgrade or Uninstall SalesPad Desktop

    Overview The following instructions will guide you through the process of upgrading or uninstalling your version of SalesPad Desktop. To request a new version of SalesPad Desktop, fill out the upgrade...

  • SalesPad Shortcut Keys

    SalesPad All Areas: Alt+F Toolbar - File menu Alt+M Toolbar - Modules menu Alt+V Toolbar - View menu Alt+H Toolbar - Help menu Alt+F4 - Close program Alt+Spacebar - Resize/Move/Close SalesPad Ctrl+Tab...

  • System and Hardware Requirements

    Navigate to: SalesPad Desktop WebPortal DataCollection ShipCenter ShipTo CardControl 2.0 CardControl 3.0 SalesPad Mobile Email Add-In SalesPad+ SalesPad Desktop Required Hardware Components and Featur...

  • Successful Run of sppUpdateDW But No New Data on Tables

    If running the nightly job for sppUpdateDW is successful but no new data is being added to the tables, you can clear the tables and reset this process. sppUpdateDW keeps track of the last DEX_ROW_ID e...

  • Stored Procedure is Missing

    Overview Sometimes a missing stored procedure prevents the database update script from working. An error message will indicate that the script either cannot create or cannot alter the stored procedure...

  • Stored Procedure User Fields Mapped to the GP User Fields

    Overview By default, sales document user fields that are mapped to GP user fields will not display data in Sales Monitor. To display this data, you can modify the Sales Monitor stored procedure. Add t...

  • Solutions Process Development Lifecycle

    Quoting Process Customer Request To receive a custom solution, a customer must first submit a Request for Quote. The customer fills out the document with as many details, screen shots, and examples of...